Operations Manager
Description
Are you a self-motivated individual with experience working in a 911 Communications Dispatch Center? If you enjoy a new challenge, the Walworth County Sheriff's Office is seeking applicants for the newly created position of Operations Manager. Our center is growing and we are looking for an experienced professional who embraces new challenges, and the opportunity to help guide the future of our operations.
Earn up to $96,184 annually
The Operations Manager will be responsible for managing the day-to-day operations of a multi-jurisdictional communications center serving a population of approximately 106,000 and over 30 police, fire, and EMS agencies throughout Walworth County. This position has authority for decision-making related to operational and disciplinary actions as necessary and reports directly to the Captain of Communications and Emergency Management. The Operations Manager will supervise three shift supervisors that each work one of our three shifts on a rotating schedule and a Training & Quality Assurance Manager that normally works Monday - Friday.
Requirements
High school diploma with three to five years of experience as a manager, supervisor, or current communications training officer in a medium to large multi-jurisdictional and multi-discipline public safety communications center. A bachelor's degree in Emergency Management, Public Administration, Criminal Justice, Business Management, or related field is preferred. Valid driver's license with an acceptable driving record required.
Qualified candidates will be required to attain and maintain the following certifications if not held at the time of hire:
- APCO Public Safety Telecommunicator
- APCO Emergency Medical Dispatch
- Wisconsin Basic TIME Certification
- APCO Communications Training Officer (CTO)
- APCO Communications Center Supervisor
- APCO Quality Assurance Manager
- NENA Communications Manager
- Incident Command System (ICS) 100, 200, 300, 400, 700, and 800
Location
Walworth County, Wisconsin is an exceptional place to live, work, raise a family, and thrive, all within a short drive to Milwaukee, Madison, Chicago and Rockford IL. We are a 577 square mile county of diverse suburban and rural landscape offering many options for housing, from city or small town to rural and lakefront communities. Our beautiful lakes, state parks, resorts, festivals, and venues attract thousands of visitors to our county each year making tourism an important part of our local economy. Within our county, you will find 15 school districts and the University of Wisconsin - Whitewater, along with other nearby colleges and universities, offering a wealth of educational choices for family, or for personal development.