Child Protective Services - Supervisor (HHS)

Walworth County   Elkhorn, WI   Full-time     Other
Posted on May 14, 2024
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An Equal Opportunity Employer

Position Summary

This position is responsible for providing leadership and direction for all child protective services by the Division of Children and Family Services. This position is directly responsible for oversight of staff tasked with achieving the Division’s objectives of ensuring child safety, establishing permanency, returning children to a safe and stable environment, and providing quality services to children and their families.  This position also serves in a leadership role for the entire Children and Family Services Division and provides coverage for other program areas within the division. This position requires active participation in strategic planning initiatives, budget development, and grant monitoring.  
This position directly supervises social workers providing child protective services to children and families subject to court orders.  The program also provides voluntary services for some consumers. Supervisory responsibilities include ensuring that services are provided in accordance with the organization’s policies, Wisconsin Standards and applicable laws.  Additional duties include participating in staff recruitment and development, directing work, appraising performance, addressing complaints and resolving problems.

Days:  Monday - Friday
Work Hours:  8:00 a.m. - 4:30 p.m.
Hours Per Shift:  8
Shifts Per Pay Period:  10
Position FTE:  1.00

Applications are being accepted from current County employees as well as members of the public.

Essential Duties and Responsibilities


This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. 
Supervise the day-to-day operations of the assigned programs.  Direct, supervise and provide guidance to assigned staff.

In conjunction with manager, provide leadership and expert oversight in child protection, which includes: access; initial assessment; on-going child protective services; and safety intervention.

Assign, monitor, and evaluate the documentation, clinical work, and practice of assigned staff; in conjunction with manager, provide oversight of the development of safety and protective plans.

Provide individual and group clinical supervision to each staff member and student intern.      Supervision will include clinical case reviews, case assignment, record review and consultation to ensure that staff are being supported and completing their tasks per department policy, Wisconsin Standards, and applicable laws.

Assist in the coordination and implementation of strategies and procedures that monitor and ensure compliance with state and federal laws; Wisconsin Safety Intervention Standards; Wisconsin Access and Initial Assessment Standards; Wisconsin On-going Standards; and Wisconsin administrative rules and policies including Chapter 48 and 938.

Assign cases and monitor service delivery and case manager compliance with agency policies, court requirements, Wisconsin Standards, and with local, state and federal guidelines.

Assist in the development, monitoring, and maintenance of a balanced budget.  Complete fiscal and data reports for local, state and federal authorities.

Assist in the development of contractual agreements with external providers. Participate in annual contract re-development, fiscal negotiation, service evaluation and conflict resolution to assure needed program resources.  Ensure that contracts are completed in a timely manner in accordance with departmental standards.

Liaison with police, the courts, schools and other community agencies. Facilitate or attend meetings with Judges, District Attorney’s Office, schools, police and community agencies to ensure court timelines are met, legal documentation is complete, and services are provided to ensure community safety.

Initiate and maintain collaborative relationships with other department programs, community partners, and the public to ensure that consumers receive proper coordination of care and effective delivery of services.

Provide representation and support to internal committees and strategic planning work groups.  Represent the agency at community advisory groups as necessary.

Continuously analyze program performance and provide analysis to the program manager.  Gather data, monitor and review policies, and recommend development of new practices as needed.

Provide training and orientation to new hires.

Participate in grant-related activities such as development, implementation, compliance monitoring, management of funds and reporting requirements.

Participate in “on-call” rotation of after-hours supervision for Access, Initial Assessment and JCI in compliance with Chapters 48 and 938, as well as county policies.

Monitor compliance with documentation requirements.  Recommend implementation plans to remedy identified concerns.  

Demonstrate a commitment to county safety and risk management efforts.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Master’s degree in social work or a related field with two to three years of experience in child protective or child welfare services. Proven knowledge of child abuse and neglect; child and family services; mental health systems; and possess analytical skills to address complex investigative activities. Supervisory experience required. Bilingual in Spanish preferred. Proven experience in ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals as well as ability to compute rate, ratio and percent and to draw and interpret bar graphs.  Knowledge of Trauma Informed Care principles is essential.
Certificates, Licenses, Registrations 
Valid driver's license.
Proof of minimum auto liability insurance coverage.
Juvenile Court Intake Worker certification preferred.
Child and Adolescent Needs certification preferred.
Wisconsin Social Worker, Advanced Practice Social Worker, Independent Social Worker or Licensed Clinical Social Worker required.
Interactions & Communication
Provides specialized information and/or recommendations to others regarding an area of expertise to law enforcement agencies, hospitals, community agencies, schools and the general public.
Decision Making 
This position has authority to make decisions that are consistent with policies and precedents; general supervision and managerial direction is available as requested.  These decisions directly impact performance at the department wide level and may also affect the community. Information is provided with additional research and observations which contributes to the decision making process.
Thinking & Problem Solving
In relation to established procedures, protocols and policies of the County, challenges and problems occurring in this position are complicated and require interpretation and application of policies, objectives, state statutes and other mandated requirements.
Tools and Equipment Used
Telephone                                     Copy Machine
Personal Computer/Printer           FAX Machine
WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.  The employee frequently is required to stand, walk, sit, and reach with hands and arms.  The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must frequently lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and distance vision.


Selection Process

Formal Walworth County Electronic Application
Education & Experience Review
Verification of State Licensure & Driver's License
Oral Department Interview
Reference Check
Background Check
Post Offer Psychological Evaluation
Post Offer Physical Exam
Drug Screen

Other job related tests may be required.