Service Director
A six store Dealership Group is looking for an experienced Service Manager with outstanding leadership skills. Franchise experience a plus, but not required. The role is in the Mechanicsburg, PA which delivers excellent schools and is a great family environment. Relocation for the right candidate is available. If you are looking for a career with a company that has an excellent reputation and who truly cares about their employees, we are the right match for you. We have been in business here and the surrounding area for over 100 years.
Benefits:
Paid on going training
Paid vacation
401k (company match)
Medical Insurance
Dental Insurance
Vision Insurance
Life and Disability Coverage
Employee car purchase program
- Forecast goals and objectives for the department and strive to meet them
- Monitors operating budget for the service department
- Manage workflow through the department in the most efficient manner
- Lead department to achieve performance targets and high customer satisfaction
- Responsible for finding areas needing improvement of the service department by developing, maintaining and ensuring adherence to standard operating procedures and company/factory policies
- Trains, motivates, counsels, and monitors the performance of all service department staff, fostering professional employee development to determine need for advanced training
- Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment
- Directs and schedules the activities of all department employees
- Attends managers meetings
- Maintain the highest level of integrity in all aspects of the department
- Makes customer satisfaction a department priority, ensuring that service personnel are courteous and respectful in their interaction with customers
- Handles customer complaints immediately and according to dealership's guidelines
- Maintains safe work environment by conducting inspections and training for shop
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.