Care Center Representative / ITM Support

Bank of Botetourt is currently seeking applicants for a  Care Center Representative / ITM Support which will work out of our Customer Care Center in Buchanan, Virginia.  Qualified candidates for this position should posses computer skills, excellent communication skills, both verbal and written. Must have the ability to be a team player and be capable of multi-tasking in a fast-paced environment. Candidate must also be willing to work flexible hours. Previous teller experience is beneficial but not required.  Individuals in this role will learn many aspects of the bank’s operations and have the benefit of being involved in and contributing to a growing department. 

• Lead Incoming Call Operator, to include providing general telephone customer service in all areas.
• Deposit Services Support, including account related issues and questions, as well as daily account notices and letters preparation. 
• Deposit Account Maintenance and Review
• Online Banking Support
• Card Services Support
• Account/General Ledger Reconciliation
• ITM Video Support