10 hours
2018-04-262018-05-25

Workforce Management RTA Specialist

Pleasant Prairie, WI
  • Job Code
    1855BR
Uline Careers - Workforce Management RTA Specialist

Workforce Management RTA Specialist

Job ID:1855BR
Location:Pleasant Prairie, Wisconsin

Kenosha
3610 120th Ave. Kenosha, WI 53144


Uline – Shipping Supply Specialists

"The people I work with are as passionate as I am."
"I came to Uline for a job. Instead, I found a career."


Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference.

We're looking for the best and brightest to take our Workforce Planning department to the next level. If you have passion and expertise in workforce management, workforce analysis or workforce planning, Uline is the company for you.


Workforce Management RTA Specialist

Uline seeks a Workforce Management RTA Specialist for our Customer Service Call Center in our new location in Kenosha, WI.

POSITION RESPONSIBILITIES
  • Work as part of the Corporate Customer Service Workforce Management team.
  • Ensure schedules are maximized for efficient use of resources.
  • Provide various scheduling analyses to ensure optimal schedules and provide staff recommendations.
  • Perform daily adherence / contact volume monitoring.
  • Make real-time scheduling adjustments based on daily volume trends.
  • Provide and maintain intra-day performance reports.
  • Ensure data integrity within the WFM system.
  • Capture, store and report on historical statistics.
  • Provide and create new hire and department shift bids.
  • Produce and review reports; recommend productivity and efficiency improvements.
  • Provide daily phone and function support.
MINIMUM REQUIREMENTS
  • High school diploma or equivalent. Bachelor’s degree preferred.
  • 1 to 3 years customer service experience.
  • 1 to 3 years workforce management experience using WFM software. NICE WFM (IEX) scheduling system experience preferred.
  • 1 to 3 years experience using Excel with intermediate knowledge of formula definitions along with data analysis experience capturing, storing and reporting historical statistics (call volumes, AHT, service level and forecast accuracy).
  • Desire to participate in an active, hands-on work environment.
  • Excellent written and verbal communication skills.
  • Strong organizational skills.
BENEFITS
  • Complete insurance coverage – medical, dental, vision, life.
  • 401(k) with company match.
  • Generous paid time off.
  • Tuition reimbursement.
  • 3 bonus programs.


EEO/AA Employer/Vet/Disabled
Uline is a drug-free workplace





WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.

Industry

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Workforce Management RTA Specialist

Uline, Inc.
Pleasant Prairie, WI

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Uline, Inc.
Pleasant Prairie, WI

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