12 hours

Senior Workforce Management Analyst

Pleasant Prairie, WI
  • Job Code
Uline Careers - Senior Workforce Management Analyst

Senior Workforce Management Analyst

Job ID:1499BR
Location:Pleasant Prairie, Wisconsin

3610 120th Ave. Kenosha, WI 53144

Uline – Shipping Supply Specialists

"The people I work with are as passionate as I am."
"I came to Uline for a job. Instead, I found a career."

Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference.

We're looking for the best and brightest to take our Workforce Planning department to the next level. If you have passion and expertise in workforce management, workforce analysis or workforce planning, Uline is the company for you.

Senior Workforce Management Analyst
Uline seeks a Senior Workforce Management Analyst for our Customer Service Call Center in our new location in Kenosha, WI.

  • Work as part of the Corporate Customer Service Workforce Management team.
  • Ensure schedules are maximized for efficient use of resources.
  • Provide various scheduling analyses to ensure optimal schedules and provide staff recommendations.
  • Provide and maintain intra-day performance reports.
  • Ensure data integrity within the WFM system.
  • Capture, store and report on historical statistics.
  • Provide and create new hire and department shift bids.
  • Produce and review reports; recommend productivity and efficiency improvements.
  • Provide daily phone and function support.
  • Bachelor's degree.
  • 2+ years workforce supervisory experience in customer service environment.
  • 1+ years of workforce management experience using WFM software. NICE WFM software (IEX) preferred.
  • Strong Microsoft Excel skills.
  • Desire to participant in an active, hands-on work environment.
  • Excellent written and verbal communication skills.
  • Strong organizational skills.
  • Complete insurance coverage – medical, dental, vision, life.
  • 401(k) with company match.
  • Generous paid time off.
  • Tuition reimbursement.
  • 3 bonus programs.

EEO/AA Employer/Vet/Disabled
Uline is a drug-free workplace


Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.

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Senior Workforce Management Analyst

Uline, Inc.
Pleasant Prairie, WI

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Senior Workforce Management Analyst

Uline, Inc.
Pleasant Prairie, WI

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