10 hours
2018-04-262018-05-25

Senior Workforce Management Forecaster

Pleasant Prairie, WI
  • Job Code
    1856BR
Uline Careers - Senior Workforce Management Forecaster

Senior Workforce Management Forecaster

Job ID:1856BR
Location:Pleasant Prairie, Wisconsin

Kenosha
3610 120th Ave. Kenosha, WI 53144


Uline – Shipping Supply Specialists

"The people I work with are as passionate as I am."
"I came to Uline for a job. Instead, I found a career."


Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference.

We're looking for the best and brightest to take our Workforce Planning department to the next level. If you have passion and expertise in workforce management, workforce analysis or workforce planning, Uline is the company for you.


Senior Workforce Management Forecaster

Uline seeks a Senior Workforce Management Forecaster for our Customer Service Call Center in our new location in Kenosha, WI.

POSITION RESPONSIBILITIES
  • Ensure schedules are generated on a regular basis to maximize efficiency of resources.
  • Provide various scheduling analyses to ensure optimal schedules and provide staffing recommendations.
  • Provide and maintain intra-day performance reports.
  • Ensure data integrity within WFM system, including accurate and timely headcount reporting.
  • Perform various forecasting techniques that include weighted averaging, trend projections and seasonality factors.
  • Collect, process and analyze data and information that influences key work metrics and general business trends.
  • Provide insight into forecasts and directional trends in order to allow for staffing to meet business demands.
MINIMUM REQUIREMENTS
  • Bachelor’s degree.
  • 3 to 5 years customer service and / or workforce experience.
  • 1 to 3 years workforce management experience using WFM software. NICE IEX database system experience preferred.
  • 1 to 3 years experience using Excel with at least intermediate knowledge of formula definitions along with data analysis experience capturing, storing and reporting historical statistics.
    Ability to forecast for volumes and associated staffing requirements in a dynamic environment.
  • Excellent written and verbal communication skills.
  • Strong organizational skills.
  • Desire to participate in an active, hands-on work environment.
BENEFITS
  • Complete insurance coverage – medical, dental, vision, life.
  • 401(k) with company match.
  • Generous paid time off.
  • Tuition reimbursement.
  • 3 bonus programs.


EEO/AA Employer/Vet/Disabled
Uline is a drug-free workplace





WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.

Industry

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Senior Workforce Management Forecaster

Uline, Inc.
Pleasant Prairie, WI

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Uline, Inc.
Pleasant Prairie, WI

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