12 hours
2017-12-122018-01-10

Customer Service Training Manager

Pleasant Prairie, WI
  • Job Code
    1050BR
Uline Careers - Customer Service Training Manager

Customer Service Training Manager

Job ID:1050BR
Location:Pleasant Prairie, Wisconsin

Kenosha, Wisconsin

Uline – Shipping Supply Specialists

"Working at Uline taught me to embrace my inner excellence. We are amazing people providing exceptional service. Every time!"

"I'm proud to work for a company that sets the minimum standard at outstanding and accepts nothing less than the best I have to give."

Are you a stickler for impeccable service? Do you worry about the details when no one else does? Do you pride yourself on solving problems, finding solutions and taking care of others? Are you ready to represent a company that stands out in its commitment to providing world-class service to its customers?

If you share our passion for superior customer service and have what it takes to make each customer experience rewarding, then Uline is the company for you. Uline will invest in your success through a 4-week training program, side-by-side listening sessions with an experienced customer service representative, supportive management team and continuous training on product and procedures. We empower you to guide every customer through their order.


Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference.


to hear from the employees behind Uline's exceptional customer service!

Customer Service Training Manager
Uline seeks a Customer Service Training Manager for our Customer Service Call Center currently in Waukegan, IL and moving to our new location in Kenosha, WI later this year.

POSITION RESPONSIBILITIES
  • Manage the day-to-day operations of the Training department.
  • Work with customer service managers to identify training trends and develop new programs.
  • Tailor training and set schedules according to department and location needs.
  • Maintain learning management system and training documents.
  • Monitor and audit trainers and training programs.
  • Act as liaison to other department managers for training-related issues and questions.
  • Identify potential training candidates at branch locations.
  • Provide daily phone support.
MINIMUM REQUIREMENTS
  • Bachelor’s degree.
  • 4+ years training management / supervisory experience.
  • Call center experience a plus.
  • Excellent communication skills (written, verbal and interpersonal).
  • Extremely organized. Strong multitasking and time-management skills.
  • A demonstrated passion for learning and developing employees at all levels.
BENEFITS
  • Complete insurance coverage – medical, dental, vision, life.
  • 401(k) with company match.
  • Generous paid time off.
  • Tuition reimbursement.
  • 3 bonus programs.


EEO/AA Employer/Vet/Disabled
Uline is a drug-free workplace



WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.

Share this job:

Customer Service Training Manager

Uline, Inc.
Pleasant Prairie, WI

Share this job

Customer Service Training Manager

Uline, Inc.
Pleasant Prairie, WI

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast