4 days old
2017-12-082018-01-06

Customer Service Team Lead - 2nd Shift

Kenosha, WI
  • Job Code
    1103BR
Uline Careers - Customer Service Team Lead - 2nd Shift

Customer Service Team Lead - 2nd Shift

Job ID:1103BR
Location:Kenosha, Wisconsin

Kenosha
3610 120th Ave. Kenosha, WI 53144


Uline – Shipping Supply Specialists

"The people I work with are as passionate as I am."
"I came to Uline for a job. Instead, I found a career."


Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference.

We're looking for the best and brightest to take our Customer Service and Contact Centers to the next level. If you share in our passion for superior service and have what it takes to make each customer experience rewarding, Uline is the company for you.


to hear from the employees behind Uline's exceptional customer service!


Customer Service Team Lead - 2nd Shift

Uline seeks 2nd Shift Customer Service Team Leads for its new branch in Kenosha, Wisconsin.

Kenosha branch is now open!


POSITION RESPONSIBILITIES

  • Monitor service calls to observe employee demeanor, technical accuracy and conformity to company policies.
  • Act as liaison for a team of customer service representatives.
  • Assist in handling escalated customer service issues.
  • Coach team on how to provide excellent customer service.
  • Review errors and complaints and take appropriate action.
  • Assist in evaluating work procedures and processes that support company standards.
  • Provide daily phone support for call center.

MINIMUM REQUIREMENTS

  • Bachelor’s degree.
  • Typing speed: 30+ words per minute.
  • 2+ years customer service experience, including supervisory.
  • Be an active participant in a "hands-on" work environment.
  • Exhibit strong written / verbal communication and organizational skills.

BENEFITS

  • Complete insurance coverage – medical, dental, vision, life.
  • 401(k) with company match.
  • Generous paid time off.
  • Tuition reimbursement.
  • 3 bonus programs.

EEO/AA Employer/Vet/Disabled

Uline is a drug-free workplace




WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.

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Customer Service Team Lead - 2nd Shift

Uline, Inc.
Kenosha, WI

Share this job

Customer Service Team Lead - 2nd Shift

Uline, Inc.
Kenosha, WI

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