3 days old

Customer Service Manager

Ontario, CA
  • Job Code
Uline Careers - Customer Service Manager

Customer Service Manager

Job ID:1160BR
Location:Ontario, California

2950 Jurupa St. Ontario, CA 91761

Uline – Shipping Supply Specialists

"Working at Uline taught me to embrace my inner excellence. We are amazing people providing exceptional service. Every time!"

"I'm proud to work for a company that sets the minimum standard at outstanding and accepts nothing less than the best I have to give."

Are you a stickler for impeccable service? Do you worry about the details when no one else does? Do you pride yourself on solving problems, finding solutions and taking care of others? Are you ready to represent a company that stands out in its commitment to providing world-class service to its customers?

If you share our passion for superior customer service and have what it takes to make each customer experience rewarding, then Uline is the company for you. Uline will invest in your success through a 4-week training program, side-by-side listening sessions with an experienced customer service representative, supportive management team and continuous training on product and procedures. We empower you to guide every customer through their order.

Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference.

Customer Service Manager

Uline seeks a Customer Service Manager at its Los Angeles Branch in Ontario, CA.

  • Manage a modern, fast paced 90-seat call center.
  • Handle daily supervision and coaching.
  • Hands-on involvement in all aspects of customer service.
  • Develop managerial / leadership skills of team leads / representatives.
  • Monitor, track and enforce departmental policies, procedures and goals.
  • Review reports and take appropriate action.


  • Bachelor’s degree.
  • Typing speed: 30+ words per minute.
  • 5 - 7 years of call center management experience required.
  • Experience with process improvement audits.
  • Be an active participant in a "hands-on" work environment.
  • Exhibit strong written / verbal communication and organizational skills.


  • Fast-paced, growing company with double-digit annual growth.
  • Various promotion opportunities available throughout Uline's many departments!
  • 3 bonus programs – weekly sales, year-end performance and profit sharing bonuses.
  • Complete insurance coverage – medical, dental, vision, life.
  • Generous paid time off – up to 16 days in your first year plus holidays.
  • Company sponsored sports teams.
  • 401(k) – 100% company match up to 5% of your annual salary.
  • Tuition reimbursement.

EEO/AA Employer/Vet/Disabled
Uline is a drug-free workplace


Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.

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Customer Service Manager

Uline, Inc.
Ontario, CA

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Uline, Inc.
Ontario, CA

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