18 hours
2018-05-222018-06-20

Customer Service Manager

Milton, ON
  • Job Code
    1828BR
Uline Careers - Customer Service Manager

Customer Service Manager

Job ID:1828BR
Location:Milton, ON, Canada

Toronto
3333 James Snow Parkway - Milton, ON L9T 8L1

Uline – Shipping Supply Specialists

"Working at Uline taught me to embrace my inner excellence. We are amazing people providing exceptional service. Every time!"

"I'm proud to work for a company that sets the minimum standard at outstanding and accepts nothing less than the best I have to give."

Are you a stickler for impeccable service? Do you worry about the details when no one else does? Do you pride yourself on solving problems, finding solutions and taking care of others? Are you ready to represent a company that stands out in its commitment to providing world-class service to its customers?

If you share our passion for superior customer service and have what it takes to make each customer experience rewarding, then Uline is the company for you. Uline will invest in your success through a 4-week training program, side-by-side listening sessions with an experienced customer service representative, supportive management team and continuous training on product and procedures. We empower you to guide every customer through their order.

Uline is North America's leading distributor of shipping, packaging and industrial supplies. We're a family-owned company known for our incredible customer service and quality products. Our people make the difference.

to hear from the employees behind Uline's exceptional customer service!


Customer Service Manager

Uline seeks a Customer Service Manager at its Toronto Branch in Milton, Ontario.

POSITION RESPONSIBILITIES

  • Manage a modern, fast paced 60-seat call center.
  • Handle daily supervision and coaching.
  • Hands-on involvement in all aspects of customer service.
  • Develop managerial / leadership skills of team leads / representatives.
  • Monitor, track and enforce departmental policies, procedures and goals.
  • Review reports and take appropriate action.

MINIMUM REQUIREMENTS

  • Bachelor’s degree.
  • 5 - 7 years customer service supervisory experience, preferably in a call center environment.
  • Experience with process improvement audits.
  • Be an active participant in a "hands-on" work environment.
  • Exhibit strong written / verbal communication and organizational skills.
  • Bilingual (English / French) preferred.

BENEFITS

  • Fast-paced, growing company with double-digit annual growth.
  • 3 bonus programs – weekly sales, year-end performance and profit sharing bonuses.
  • Full benefit coverage – medical, dental, vision, life.
  • RRSP with company match.
  • On-site gym facility.
  • Generous paid time off.
  • Tuition reimbursement.

Uline is an Equal Opportunity Employer
Uline is a drug-free workplace




WHY ULINE?

Uline challenges you to be your best. It pushes the limits of your potential and provides you with the tools you need to succeed, making it a great place to build your career.

Industry

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Customer Service Manager

Uline, Inc.
Milton, ON

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Uline, Inc.
Milton, ON

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